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Class Author

Pamela Clark

Pamela Clark, CRNI, is an infusion nurse with the Houston Methodist Sugar Land Hospital.  She has more than 35 years of experience in infusion therapy and infusion education with both licensed nurses and patients. Her experience spans multiple infusion settings including: acute care, long-term care, home infusion, and ambulatory infusion care. She also has experience in oncology and oncology research.

Read Pamela Clark's Full Bio...

Class Accreditation

All states recognize our courses for accredited continuing nursing education, CNE, contact hours. This course is accredited by the following boards:

Provider approved by the California Board of Registered Nursing, Provider # CEP 15467.

Provider approved by the Arkansas, District of Columbia, Florida, Georgia, New Mexico, North Dakota, South Carolina, and West Virginia Boards of Nursing through CE Broker, CE Provider #: 50-13256.  

Prevention and Management of Medical Errors

Contact Hours: 2
Cost: $24.00

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Prevention and Management of Medical Errors
For a complete list of accreditations for this course, please see the accreditation information box below the author’s bio.  All states recognize our courses for accredited continuing nursing education, CNE, contact hours.

Medical errors contribute to millions of injuries, deaths, excessive cost, and unnecessary suffering each year. The need for understanding the management and prevention of medical errors has never been greater. This instructional course has been designed to describe the scope of these preventable mistakes, and ways in which the healthcare system can identify them and ensure that they don’t continue to occur. Reporting and tracking of certain medical errors is required, some by state law and others to maintain accreditation for payor reimbursement. Additionally, some state professional Boards, such as the Florida Board of Nursing, require continuing education on this subject. This 2-hour medical error CEU course fulfills this professional Board requirement.


Upon completion of this course, the participant will be able to:

Define medical error, adverse event, “never event” and sentinel event.
Discuss the scope of medical errors in the United States in terms of monetary cost and lives affected.
Explain at least two system analysis models.
Discuss national/state mandatory error reporting requirements.
List at least 5 types of medical errors and their causes.
Describe SBAR.
Recognize appropriate and inappropriate documentation.


Chapter 1: Introduction

Scope of the Problem

Chapter 2: Risk Management Interventions 

Systems Analysis
The Swiss Cheese Model
Cognitive Behavior Theory
Retrospective and Prospective Analysis
o Root Cause Analysis
o Failure Modes Effect Analysis
o Sentinel Events
o State Requirements

Chapter 3: Common Medical Errors

Diagnostic Errors
Medication Errors
o Improper Dose
o Look-alike/Sound-alike Drugs
o Incorrect Route of Administration
Surgical Errors
Medical Device and Equipment Errors
Healthcare-Associated Infections

Chapter 4: Communication and Documentation

Documentation Recommendations